Shipping, Return & Refund Policy
Definitions and key terms
To help explain things as clearly as possible in this Shipping, Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to MB Intravertas, that is responsible for your information under this Shipping, Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the intraveco.com Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit intraveco.com and use the services.
-Service: refers to the service provided by MB Intravertas as described in the relative terms (if available) and on this platform.
-Website: intraveco.com.”’s” site, which can be accessed via this URL: www.intraveco.com
-You: a person or entity that is registered with intraveco.com to use the Services.
Return & Refund Policy
Thanks for shopping at intraveco.com. We appreciate the fact that you like to buy the stuff we create. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at intraveco.com. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at intraveco.com, you agree to the terms set forth below along with Privacy Policy.
If there’s something wrong with the product you bought, you have 2 weeks to issue a refund and return your product.
If you would like to return a product, it has to be in the same packaging we sent it and must not be used. Please contact us at hello@intraveco.com to align all the details.
Refunds
We at intraveco.com commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order and refunded once our team confirms your request – this might take up to 5 working days.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that intraveco.com is not liable for damages that are caused to the items during transit or transportation.
If you decide to return the product, we will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take up to 5 working days upon receipt of the returned product.
Shipping
All our products are shipped in premium-look recycled and recyclable cardboard packaging. It takes 2-4 working days to manufacture your order.
The shipping time:
- For France, shipping is 2-3 working days
- In the European Union shipping is 3 to 10 working days
- In the rest of the world, the delay is 5 to 14 working days
Delivery is always tracked, and we forward the tracking information to you. We deliver from France all over the world except these countries: Russian Federation, Belarus, Ukraine, Cuba, North Korea, Iran, Iraq.
intraveco.com is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.
Customs fees
Packages sent outside the European Union may be subject to customs fees depending on the country of destination.
These charges are calculated differently in each country, depending on the value and type of product.
It is the final customer, who is required to pay these fees/taxes on import.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, intraveco.com may have to limit the number of products available for purchase. intraveco.com reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when intraveco.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, intraveco.com will cancel the order and refund your purchase price in full.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Shipping, Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Shipping, Return & Refund Policy. If you do not want to agree to this or any updated Shipping, Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product. Please contact us via email: hello@intraveco.com
Last update: October 21, 2024